Web Management Packages

To ensure we deliver the best web management all the Bison Grid packages include a dedicated cloud server, managed CDN, fast DNS and a SSL security certificate. If you would like a more bespoke service please call or email.

UPDATE & PROTECT

£176 per month*
  • 1 Hour of Engineer Time for Software Updates, Testing & Support Tasks
  • Dedicated Cloud Server** with SSL Certificate, Staging and OS Security Patches
  • High Performance CDN, DNS, Load Balancer and Transactional Email
  • Offsite Backup, Virus Scan and 24/7 Threat Protection
  • GeoTargeting - Serve Web Pages to Visitors Based on their Location

ANALYSE & OPTIMISE

£389 per month*
  • 3 Hours of Engineer Time for Analysis, Optimisation, Updates, Testing & Support Tasks
  • Dedicated Cloud Server** with SSL Certificate, Staging and OS Security Patches
  • High Performance CDN, DNS, Load Balancer and Transactional Email
  • Offsite Backup, Virus Scan & 24/7 Threat Protection
  • GeoTargeting - Serve Web Pages to Visitors Based on their Location
  • Digital Insights Dashboard - Customised Performance, Security & Marketing Information
  • Reduced Hourly Rate

BUILD & EVOLVE

£698 per month*
  • ​6 Hours of Engineer Time for Development, Analysis, Optimisation, Updates, Testing & Support Tasks
  • Dedicated Cloud Server** with SSL Certificate, Staging and OS Security Patches
  • High Performance CDN, DNS, Load Balancer and Transactional Email
  • Offsite Backup, Virus Scan & 24/7 Threat Protection
  • GeoTargeting - Serve Web Pages to Visitors Based on their Location
  • Digital Insights Dashboard - Customised Performance, Security & Marketing Information
  • Reduced Hourly Rate
  • API & EDI Integration and Automation Platforms - Connecting your Cloud Services or Legacy Systems

*Price excludes VAT and Setup Fees May Apply.
**Standard server specification is 1 Processing Core, 0.5GB RAM and 20GB SSD hard drive. One live website per a server.

Service Level Agreement

We will use reasonable endeavours to provide you, the customer, with a 99.99% uptime of our hosted cloud server and CDN (site caching & GeoDNS) services. Should the server and caching services fall below this you will have credited back to your account the hosting subscription fees (calculated per hour) for the period of time that the server or service was unavailable.

Customer RequestTurnaround time
Acknowledgement of urgent request and initial responseWithin 30 mins
Resolution of urgent requests, deemed critical to site uptime by investigationWithin 4 hours.
Completion of low time (<4hours) non-critical requestsScheduled on a per request basis (normally completed within 5 days)
Out of normal working hour’s non-critical requestsScheduled on a per request basis (additional fees may apply)
Web server & website maintenanceAs deemed necessary (at least once a month, support time permitting)

Our support engineers and developers will backup website data before making changes. If we are undertaking major code changes or software updates to a website or web application these will be done on a development copy first and we will perform tests before putting the changes/updates live. Your server availability and key resources will be monitored 24/7 and any alerts are sent to our support team when threshold parameters are exceeded.