OUR PACKAGES

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Our core services are website & software development, website hosting & devops, digital marketing support and digital
transformation consultancy. To help keep things simple, we've organised our services into monthly packages (below). However, if your projects may needs additional services we can create a bespoke quote for you. Please get in touch to discuss your requirements.

Let’s work together

Get in touch to talk about how we can help your business.
Request a Quote
Can I change my monthly package as my business needs change?
Of course! You can switch your package at anytime, just give us one months notice.
Which monthly package is best for my business?
If you aren't sure, simply get in touch with us and we can suggest the monthly package that best suits your requirements.
I need a new website. How much would that cost?
Before we can quote for a new website, we would first need to discuss your brief. However, as a guide, website builds start from £5,000 (excl. VAT) for a simple website.
I'm not a digital marketing expert. I don't know how to brief my website requirements?
No problem, we can help! We have briefing forms that will help you to document your business needs. And we'd be happy to talk through your business requirements with you and explain our recommended approach. We'll also do our best to avoid digital jargon where we can!

Our monthly hosting and development packages

Protect 
Package

Fast & secure hosting
Dedicated Cloud Server**(2Core, 4GB RAM, 50GB SSD) with off site backup and 24/7 monitoring
High Performance DNS, CDN (inc. SSL Certificate) and Email Sending Service.
Unlimited Visitors, Bandwidth and Marketing Emails.
Threat Protection, Malware Scan and DDoS Mitigation
Staging site for website development and testing.
Monthly software updates with manual checks on staging before putting live.

Optimise
Package

Fast & secure hosting 
+ digital marketing
Dedicated Cloud Server**(2Core, 4GB RAM, 50GB SSD) with off site backup and 24/7 monitoring
High Performance DNS, CDN (inc. SSL Certificate) and Email Sending Service.
Unlimited Visitors, Bandwidth and Marketing Emails.
Threat Protection, Malware Scan and DDoS Mitigation
Staging site for website development and testing.
Monthly software updates with manual checks on staging before putting live.
Unlimited ‘How to’ support requests for Wordpress and Woocommerce
Monthly optimisation*** of web page Performance, Accessibility, SEO or Best Practice. 
Including summary report.

Plan
Package

Fast & secure hosting
 + digital marketing 
+ project work
Dedicated Cloud Server**(2Core, 4GB RAM, 50GB SSD) with off site backup and 24/7 monitoring
High Performance DNS, CDN (inc. SSL Certificate) and Email Sending Service.
Unlimited Visitors, Bandwidth and Marketing Emails.
Threat Protection, Malware Scan and DDoS Mitigation
Staging site for website development and testing.
Monthly software updates with manual checks on staging before putting live.
Unlimited ‘How to’ support requests for Wordpress and Woocommerce
Monthly optimisation*** of web page Performance, Accessibility, SEO or Best Practice.
Including summary report.
Project manager for the planning and scheduling of your projects and support tasks. Discounted hourly rate available.

Grow
Package

Fast & secure hosting
 + digital marketing
+ project work
+ ongoing development
Dedicated Cloud Server**(2Core, 4GB RAM, 50GB SSD) with off site backup and 24/7 monitoring
High Performance DNS, CDN (inc. SSL Certificate) and Email Sending Service.
Unlimited Visitors, Bandwidth and Marketing Emails.
Threat Protection, Malware Scan and DDoS Mitigation
Staging site for website development and testing.
Monthly software updates with manual checks on staging before putting live.
Unlimited ‘How to’ support requests for Wordpress and Woocommerce
Monthly optimisation*** of web page Performance, Accessibility, SEO or Best Practice.
Including summary report.
Project manager for the planning and scheduling of your projects and support tasks. Discounted hourly rate available.
Unlimited low time development tasks**** and monthly review meetings to ensure the continued growth of your digital platform
*Price excludes VAT and setup fees may apply.
**Standard server specification is 2 Processing Core, 4GB RAM and 50GB SSD hard drive. 
***Excludes cost of third party software licenses or hardware
****Low time tasks are customer requests that would take no longer than 4 hours to complete. Each task will be scheduled after the completion of any previous request.

Service Level Agreement

We will use reasonable endeavours to provide you, the customer, with a 99.99% uptime of our hosted cloud server and CDN (site caching & WAF) services. Should the server and caching services fall below this you will have credited back to your account the hosting subscription fees (calculated per hour) for the period of time that the server or service was unavailable.
Customer Request
Turnaround Time
Acknowledgement of urgent request and initial response, in normal working hours
Within 30 mins

Resolution of urgent request, deemed critical to application uptime by investigation, during normal working hours
Within 4 hours.

Completion of low time (<4hours) non-critical requests

Completed with in 5 working days from receipt of the request or completion of any pre-existing request.
Out of normal working hour’s non-critical requests
Scheduled on a per request basis (additional fees may apply)
Software updates
As per web package
Our support engineers and developers will backup website data before making changes. If the customer has a staging server then code changes or software updates will be done on the development copy first and we will perform tests before putting the changes/updates live. Your server availability and key resources will be monitored 24/7 and any alerts are sent to our support team when threshold parameters are exceeded.