Packages
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To ensure we deliver the best management all the Bison Grid packages include a dedicated cloud server, managed CDN, fast DNS and a SSL security certificate. If you would like a more bespoke service please call or email.

PROTECT

  • Cloud Server** Management with 24/7 Application Monitoring
  • Monthly Application Updates with Single Case Test on Staging Server**
  • High Performance DNS, TX Email and CDN (inc. SSL Certificate)
  • Threat Protection, Malware Scan and Offsite Backup

ANALYSE

  • Cloud Server** Management with 24/7 Application Monitoring
  • Monthly Application Updates with Single Case Test on Staging Server**
  • High Performance DNS, TX Email and CDN (inc. SSL Certificate)
  • Threat Protection, Malware Scan and Offsite Backup
  • Digital Insights Dashboard
  • Security, Performance or SEO Recommendations

EVOLVE

  • Cloud Server** Management with 24/7 Application Monitoring
  • Monthly Application Updates with Single Case Test on Staging Server**
  • High Performance DNS, TX Email and CDN (inc. SSL Certificate)
  • Threat Protection, Malware Scan and Offsite Backup
  • Digital Insights Dashboard
  • Security, Performance or SEO Recommendations
  • Project Management
  • Discounted Hourly Rate

CUSTOM

  • Multiple Applications
    Multiple Scenario Testing
    Multiple Servers
    High Frequency Updates
    Load balancing
    Load Testing
    Compliance Checks
    PPC Management





























*Price excludes VAT and Setup Fees May Apply.
**Standard server specification is 1 Processing Core, 1GB RAM and 25GB SSD hard drive. One domain name per a server.

Service Level Agreement

We will use reasonable endeavours to provide you, the customer, with a 99.99% uptime of our hosted cloud server and CDN (site caching & WAF) services. Should the server and caching services fall below this you will have credited back to your account the hosting subscription fees (calculated per hour) for the period of time that the server or service was unavailable.

Customer RequestTurnaround time
Acknowledgement of urgent request and initial response, in normal working hoursWithin 30 mins
Resolution of urgent request, deemed critical to application uptime by investigation, during normal working hoursWithin 4 hours.
Completion of low time (<4hours) non-critical requestsScheduled on a per request basis (normally completed within 5 days)
Out of normal working hour’s non-critical requestsScheduled on a per request basis (additional fees may apply)
Software updatesAs per web package (at least once per a quarter, support time permitting)

Our support engineers and developers will backup website data before making changes. If the customer has a staging server then code changes or software updates will be done on the development copy first and we will perform tests before putting the changes/updates live. Your server availability and key resources will be monitored 24/7 and any alerts are sent to our support team when threshold parameters are exceeded.